I was very skeptical using an online merchant to buy my jewerly, but I knew that I wouldn't get very much from a pawn shop or local jeweler. After spending about three hours searching and researching different online buyers, I decided to go with DBI because they had a great reputation online and the reviews I read said they got more money than they expected from DBI. So I gathered up an assortment of jewerly that I no longer wanted, ordered the kit, and quickly sent everything in to DBI once the kit arrived. Within 24 hours I received my jewerly quote and was amazed at the price! It was much more than I thought it would be, and DBI's customer service is great as well! I've gotten a very quick responses to every email I've sent to the company. I will certainly use them again and I highly recommend them!